We solved the endless calls, missed upsells, and app fatigue with one AI guest portal under your brand. You can solve it too, live on your own subdomain in 24 hours.
Hello Mr. Smith! I'm your personal assistant from Hoteku Hotel. How can I help you today?
SOUND FAMILIAR?
Every hotel fights the same problem.
Guests call the front desk for things an app should handle. Staff juggle radios and sticky notes. Upsells never happen because no one has time to offer them.
ISSUE 01
Your phone won't stop ringing.
Towels, late checkout, dinner reservations: every request routes through an overloaded front desk.
ISSUE 02
Guests won't download your app.
A one-stay download nobody wants means the service you built goes unused.
ISSUE 03
Revenue you never ask for.
Room service, spa, upgrades: nobody has a spare minute to offer them, so they go unsold.
We built Hoteku to solve exactly this. Here's how you solve it too.
THE FIX
One portal. Every request, handled.
A white-label digital portal that gives guests instant access to your services, right from their own devices, all under your hotel's brand.
Frictionless Guest Access
Guests access your full suite of services via a simple link or QR code. No app downloads required. Just a link, and it works.
Team Collaboration
Managers get full admin panel access. Department staff see only relevant requests for efficient coordination.
Boost Ancillary Revenue
Effortlessly upsell room service, spa treatments, and paid amenities directly from guest phones.
FEATURES
A first-class platform for first-class service.
Everything you need to deliver exceptional guest experiences, all in one powerful platform.
01
Your Hotel, Your Brand
Hosted on your unique subdomain and fully customized with your logo and colors, so it feels like your own app.
02
Intelligent Request Routing
AI routes every request: room service to the kitchen, towels to housekeeping, inquiries to the front desk.
03
Multi-User Management
Role-based permissions across managers and departments for secure, efficient team collaboration.
FEATURE / 02
Intelligent Request Routing
Every guest message is read, understood, and sent to the right department automatically, so nobody has to triage it.
✓Routes automatically by keyword and context
✓No manual triage needed
✓Escalates urgent requests instantly
"Can I get extra towels and my AC fixed?"
→
HousekeepingMaintenance
Your Hotel
Your Brand
FEATURE / 01
Your Hotel, Your Brand
Hosted on your own subdomain and fully skinned with your logo and colors, so guests never see the word "Hoteku."
✓Custom subdomain (portal.yourhotel.com)
✓Your logo and brand colors throughout
✓One setup per property, unlimited variants for groups
ADMIN PANEL
Every request, routed and resolved, visible to your whole team.
The same portal that guests use also gives your staff a live, role-based command center with no separate tools, no radios, and no guesswork.
Role-Based Dashboards
Owners see everything; each department sees only the requests that belong to them.
Live Request Sync
Every guest message updates the admin panel instantly, with no refresh and no missed requests.
Built-In Analytics
Track response times, upsell revenue, and department load at a glance.
Synced in real-time
Hoteku Admin
Front Desk · All Departments
09:12
Extra towels
214Housekeeping
New
09:15
Club sandwich
118Room Service
In Progress
09:20
Late checkout
305Front Desk
Resolved
YOUR PARTNER IN HOSPITALITY
Built for hoteliers, by experts.
We're not just another software platform. We're your dedicated partner. We handle the complex technology so you can focus on exceptional hospitality.
A Fully Managed Service
No IT team needed. We handle complete setup and 24/7 maintenance, with optional PMS integration.
A Premium White-Label Experience
Your brand is the star. The portal reads as a seamless, premium extension of your hotel, 100% white-labeled.
Secure, Fast & Scalable
Built on modern cloud infrastructure, ready to grow with your property.
ONE PORTAL, THREE VIEWS
One shared schedule. Three tailored views.
Owners, front desk, and department staff all work from the same live requests, and each sees only what's relevant to their role.
Hoteku Admin
Owner · All Departments
12 open3 overdue94% on-time
09:12
Extra towels
214Housekeeping
New
09:15
Club sandwich
118Room Service
In Progress
09:20
Late checkout
305Front Desk
Resolved
0h
AVERAGE SETUP TIME
0.0%
UPTIME GUARANTEE
24/7
CUSTOMER SUPPORT
BUILT FOR INDEPENDENT HOTELS
Why hoteliers are switching to Hoteku
On-site onboarding.
We configure your subdomain, load your knowledge base, and train your team in person, not a self-serve signup you're left to figure out.
Multilingual by default.
Your AI assistant answers guests in their language, tied to your hotel's own knowledge base, not a generic script.
Built for independent hotels.
Seasonal pricing for properties open part of the year, and a platform designed around independent and boutique 3–4★ hotels, not enterprise chains.
Live in 24 hours.
From kickoff to a working QR-based portal on your own subdomain.
FAQ
Questions we hear on every hotel call.
If yours isn't here, book a demo and ask it live.
No. They scan a QR code in the room, or tap a link, and sign in with room number and surname. Nothing to install, nothing to delete at checkout.
Neither. Your PMS stays the system of record for reservations. Reception still handles guests who need a person. Hoteku takes the repeat in-stay work (towels, hours, Wi-Fi, room service), answers from your knowledge base, and routes every request to the right department, 24/7.
Essential is the operations plan: AI guest chat, knowledge base, and full request routing and tracking. Pro adds daily offers, promo codes, and AI-driven upsell for paid extras. All-inclusive hotels that don't sell extras usually start on Essential. We won't push Pro where it doesn't fit.
Quoted on your room count, not a published menu. Two plans, annual prepaid on a 12-month term, with monthly billing available on Essential. Properties open seven months or less a year qualify for a seasonal rate. Included request volume scales with size; overage is billed per request if you exceed it.
Guests write in their own language. The AI answers from your hotel's knowledge base and opens a tracked request when something needs a person. Staff see a live, role-based admin panel. Housekeeping only sees housekeeping, on desktop or phone. No radios, no sticky notes, no refresh.
No. Hoteku runs on its own: rooms, guests, and requests live in the portal. A PMS connection is an optional add-on if you want systems to talk. Most hotels go live standalone.
We brand the portal on your subdomain, load your knowledge base, add rooms and your team, and share the QR. Most properties go live within 24 hours. After the demo we walk through setup together. You are not left with a login and a manual.
Guest details are used only to run the portal and schedule your demo. Never sold, never shared for marketing. Data is encrypted in transit and at rest, with role-based staff access. See our Privacy Policy for the full picture.
HOW IT WORKS
Go live in 3 simple steps.
Average setup time: 24 hours.
01
Brand Your Portal
Set up your subdomain, upload your logo, choose your colors, configure your hotel info.
02
Set Up Your Hotel
Add rooms, upload your knowledge base, create guests, and invite your team.
03
Go Live
Activate your portal and share it via QR code or link. That's it.
PACKAGES
Priced for your property, not a room count you don't have.
Two plans, quoted on the size of your hotel. Every plan is white-labelled on your own subdomain, fully managed, and supported 24/7.
Annual prepaid on a 12-month term, with monthly billing available on Essential. Properties open seven months or less a year qualify for seasonal rates.
BOOK A DEMO
You've seen the problem. Now solve it.
Book a free demo and see how your hotel goes from ringing phones to a portal guests actually use, live in 24 hours.
