Last updated: 01/01/2026
By accessing or using our services (the "Service"), you (the "Client" or "Hotel") agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.
These Terms constitute a legally binding agreement between you and Hoteku. By using the Service, you represent that you have the authority to bind your organization to these Terms.
Hoteku provides a managed white-label digital guest portal and AI assistant platform (the "Service") for our hotel clients (the "Client"). The Service includes:
Initial setup and configuration are performed by Hoteku. Once configured, authorized Client staff will receive access credentials to the management interface. Access permissions are role-based and determined during onboarding.
The Service includes ongoing maintenance, updates, and support as part of our managed service offering.
To use the Service, the Client must provide Hoteku with the necessary information during the onboarding process, including hotel branding information, staff access information, guest data integration methods, and any other information required to configure the Service.
The Client is solely responsible for ensuring the accuracy, integrity, and legality of all data provided to Hoteku. The Client agrees to provide accurate, current, and complete information during onboarding and to update such information as necessary to maintain its accuracy.
Authorized Client staff will receive access credentials upon completion of setup. The Client is responsible for maintaining the confidentiality of these credentials and for all activities that occur under their accounts. The Client must notify Hoteku immediately of any unauthorized access or security breach.
The Service may integrate with your Property Management System (PMS) or other third-party systems. You grant Hoteku the right to access your data via secure methods for the sole purpose of providing the Service. We are not responsible for the accuracy or integrity of data provided by your systems.
You are responsible for ensuring your systems can securely transmit data to our Service, maintaining the security of your systems and integration endpoints, providing accurate and timely data, and notifying us of any changes that may affect integration.
Hoteku is not responsible for any issues arising from incorrect, incomplete, or delayed data from your systems.
As part of the onboarding process, you (the "Client") will provide Hoteku with certain content, including but not limited to hotel logos, brand names, brand colors, and other proprietary materials (collectively, "Client Content").
You represent and warrant that you own all rights, title, and interest in and to the Client Content, or that you have the necessary licenses and permissions to provide this content to us.
You retain all ownership rights to your Client Content. You hereby grant Hoteku a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the Client Content solely for the purpose of operating, branding, and providing the Service to you and your guests.
The Service, including all software, technology, designs, and documentation, is owned by Hoteku and protected by intellectual property laws. These Terms do not grant you any rights to use Hoteku's trademarks, service marks, logos, or other proprietary information without our prior written consent.
The Service is provided on a subscription basis. Payment terms, pricing, and billing cycles will be specified in your service agreement or order form.
You agree to:
If payment is overdue, we reserve the right to suspend or terminate your access to the Service. All fees are non-refundable unless otherwise specified in your agreement.
Prices are subject to change with reasonable notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.
You agree not to:
Violation of these acceptable use terms may result in immediate termination of your access to the Service.
While we strive to provide reliable and continuous service, we do not guarantee that the Service will be available 100% of the time. The Service may be temporarily unavailable due to:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice when possible. We will make reasonable efforts to minimize service interruptions.
Hoteku is not liable for any damages or losses resulting from service interruptions or modifications.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOTEKU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:
Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Hoteku, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your Client Content caused damage to a third party.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you have read and understood our Privacy Policy.
As the data controller for guest data, you are responsible for ensuring that you have appropriate legal basis and consent for processing guest personal data through our Service. Hoteku acts as a data processor and will process data only as instructed by you and in accordance with applicable data protection laws.
Both parties will implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. Hoteku will notify you promptly of any data breaches affecting your data, in accordance with applicable data protection laws.
You may terminate your use of the Service at any time by providing written notice to Hoteku. Termination will be effective at the end of your current billing cycle, unless otherwise specified in your service agreement.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Hoteku operates, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the Service shall be resolved through good faith negotiation. If such negotiation fails, disputes shall be resolved through binding arbitration or in a court of competent jurisdiction, as specified in your service agreement.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.
These Terms, together with any service agreements or order forms, constitute the entire agreement between you and Hoteku regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Hoteku's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. Hoteku may assign these Terms without restriction.
Hoteku shall not be liable for any failure or delay in performance under these Terms that is due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or failures of telecommunications or internet services.
If you have any questions about these Terms, please contact us at:
Email: info@hoteku.com